FAQ
International Shipping & Detailed Guidelines
Europe, USA, Australia: Delivery time: 10-15 days
Detailed Guidelines:
Customers should carefully check the shipping information before completing payment.
Track order status using the provided tracking number.
For any shipping inquiries, please contact our customer service via hotline or email
Is silk environmentally friendly? How can I distinguish silk from other artificial silk fabrics?
Silk is a completely natural fiber with a production process that does not require the use of chemicals for bleaching or fiber processing. Therefore, silk is not only environmentally friendly but also gentle on the skin.
Distinguishing natural silk from synthetic silk fabrics can be based on various factors such as texture, surface effect, softness, light reflection, and how the fabric reacts to temperature. Among these, the "burn test" is the most effective and definitive method. Here are the characteristics of different materials when subjected to the burn test:
100% Silk
- Burns quickly but extinguishes immediately.
- Leaves ash that smells like burnt hair, crumbles easily, and does not stick to hands.
Silk blended with synthetic fibers
- Melts rather than burns.
- Leaves an unpleasant burnt plastic smell and ash that forms clumps and sticks to hands.
The materials used in Folk Form’s products are independently tested at the Textile Testing Center (TTC) under the Vietnam Textile Research Institute.
What are LUA warranty, return, and payment policies?
Warranty Policy: Products are covered for defects originating from the manufacturer.
Return Policy:
- Immediate return upon delivery: Customers may refuse delivery if the package is damaged, incomplete, or incorrect.
- Post-delivery return: If a product is found defective, incorrectly shipped, or missing accessories, customers can request a return via the website or hotline within 24 hours of receipt.
- Returned products must remain in their original condition, including accessories and complimentary gifts (if any).